Concrete Care

Membership agreement

This agreement is between you (the member) and Luxury Concrete Coating LLC, 3080 Ackerman Blvd, Kettering, OH 45429 ("we" or "us"). We wrote it in plain English. If anything is unclear, call us at 937-789-3983.

Prices and terms approved by Luxury Concrete Coating on Nov 11, 2026. Items marked PENDING LEGAL REVIEW or Attorney to add are waiting for our attorney and may change.

1. Your plan

Your plan is the one shown on your signup summary: Driveway Care, Property Care, or Home Care.
Each plan includes 2 cleaning visits per membership year. Home Care also includes 1 house soft wash per membership year.
Your plan covers these areas: Driveway Care — driveway and garage apron, front walk, front porch or stoop, front steps; Property Care and Home Care — everything in Driveway Care plus back patio, pool deck, back porch, sidewalks and side paths, and side or back steps and stoops.
Each step counts as about 8 sq ft. A covered porch that can't be seen from above is counted at the size band you pick (or Medium if you chose "not sure") until our crew measures it.
Home Care's house wash is priced to your home's size and number of stories, as shown on your price summary. 3-story and very large homes are quoted.
Your membership year is 12 months starting on the day you join.

2. You book your own visits

We do not schedule visits for you. You book each visit yourself through your member page or by calling us, like a car-wash membership.
You can book only on the crew days we publish for your area. Member days are open only to members and are first come, first served.
Visits are available during wash season, about late March to mid-November. Spring days are limited and fill up first.
You must book at least 48 hours before the visit.
If weather or a problem on our side stops us from coming, we will move your visit to another crew day and it will not count as used.

3. Unused visits

Visits you do not use by the end of your membership year expire.
There are no make-up visits and no refunds for unused visits.
If we cancel a published crew day in your area, that visit carries over, even past the end of your membership year if needed.
We will try to remind you before your visits run out, but using your visits is your responsibility.

4. On the day of your visit

Please move cars and other items off the areas to be cleaned.
If we cannot do the work on your booked day because the driveway is blocked, or no one makes the area available when it is needed (a no-show), that visit counts as used.

5. Measuring, size and cleaning level

Your price is based on your address, public property records for your home (living area and stories), and each concrete area outlined on an aerial photo, counted or size-banded when you joined.
Before your first visit, our team checks these against aerial imagery and your photos. Our crew confirms on site.
If we need to check the measurements first, you may pay $75 for an optional in-person inspection. If you become a member within 30 days of that payment, we credit the $75 toward your yearly membership. The inspection is not required to join.
If the measured area is within 10% of what you signed up for, there is no change.
Your plan price is based on the total measured square footage of your concrete. If the checked area is more than 10% different, your price is recalculated for the checked total the same way, and we send you a written update first.
If our check changes your price or your cleaning level, we send you a written update within 2 business days. You may cancel within 7 days of that update. If you do, we refund what you paid, minus any visit you already received at member value.
If your property measures smaller than what you signed up for, we lower your price.
Cleaning level. You choose Standard, Heavy or Restoration at signup and send photos. Heavy and Restoration add a one-time charge on the first visit only, shown on your price summary. If the photos or the crew show a different level, we send a written update first and do not charge the difference without your OK. If a surface is left uncleaned for more than 12 months, it may be assessed again the same way.
Oil, rust and red clay stain treatments are optional and charged per stain. Old stains usually get much lighter but may not disappear completely.
Very large properties (above the size shown on your price summary) are quoted separately. We will not charge for extra area without your written OK.

6. Price and payment

You pay the yearly price in full when you join, for a 12-month membership. There is no monthly payment plan.
Prices are set per property, based on its size, condition and location. Your price summary shows your all-in price.
Payments are made through our secure payment provider. If a payment fails, we let you know by email and text and you have 10 days to update your payment method; visits are on hold until it goes through. There is no late fee. PENDING LEGAL REVIEW
Add-ons (house wash add-on, sealer, extra visits, stain treatments, Snow Care) and work such as repair, replacement or coatings are priced and agreed separately before we do them.

7. Renewal

Your membership lasts 12 months from the day you join, paid in full up front.
We will remind you at least 30 days before the year ends, including the price for the next year, so you can renew.
To renew, or to let the membership end, use your member page or tell us by phone or email. PENDING LEGAL REVIEW

8. No pausing; extra visits

Memberships cannot be paused. You may use your visits or not; unused visits expire as described in section 3.
Members may buy extra visits at any time at the members' price shown in the member page. Extra visits are booked on published crew days, first come, first served, and expire at the end of the membership year. A visit booked within 48 hours or on a non-crew day may carry a rush charge, if a crew is available.

8a. Snow Care (winter add-on)

Available to members in our Concrete Care service areas (the Dayton area, Cincinnati, and Columbus, as listed on our website), from about November 15 to March 31. If you add Snow Care from November 1 through the end of that winter (March 31), you are covered for that winter at the regular price. If you add it from April 1 through October 31, you are signed up for the next winter at the early price. You pay the winter price when you add Snow Care — at signup, in the same payment as your membership, or later if we offer it on your member page.
The early winter price applies through October 31. From November 1 the winter price is $100 more. Extra-clearing prices do not change.
We clear the driveway, front walk and front steps when about 2 inches of new snow has fallen on your driveway since our last visit. Storms over 6 inches count as 2 clearings. Your winter price includes the number of clearings shown on your price summary; additional clearings are charged at the per-clearing price shown.
You may add more areas (for example a back walk, patio, or extra parking pad) when you sign up. Extra areas beyond the driveway, front walk and steps are charged with the winter price: $0.75 per sq ft through October 31, or $0.85 per sq ft from November 1, rounded up to the nearest 100 sq ft, with a $99 minimum. If the driveway (including the garage apron) plus those extra areas would fall in a larger Snow Care size, we charge that larger size's winter price when it is lower than the smaller size plus the extra-area fee. The garage apron stays included with the driveway.
We apply an ice melt chosen to be gentle on concrete and coatings on the walk and steps. We do not use rock salt. Ice melt on the whole driveway is extra, on request.
We come in route order after snow stops. We do not promise a time or bare pavement. Snow and ice can return or refreeze after we leave; keeping walkways safe between visits remains the homeowner's responsibility. Attorney to write the snow and ice liability, damage (for example, to lawn edges and landscape) and insurance terms.
If it doesn't snow, or it snows less than expected, there are no refunds, no credits and no transfer of the balance, because we keep the crew available all season and turn down other work to do it.

9. Cancelling at other times PENDING LEGAL REVIEW

You may cancel at any time. We refund the unused part of your membership year, minus any visits you already received at member value (one visit = your yearly plan price ÷ 2).

10. Sealer and coatings

Sealer is applied only to bare concrete or concrete that was previously sealed with a penetrating sealer. We never apply sealer over Luxury Concrete Coating coatings or topcoats.
If concrete needs repair, we may recommend repair before sealer.

11. Service areas

We serve the Dayton area, Greater Dayton, Cincinnati North, Cincinnati, and the Columbus area, as listed on our website. Members in every area book visits the same way, on published crew days, first come, first served.
We do not currently serve Kentucky.
Your membership is for the service address on your signup. For a gift membership, the service address is the recipient's home; the buyer is responsible for payment.

12. Messages from us

By joining, you agree that we may text and email you about your membership (login links, booking confirmations, reminders, visit summaries and renewal notices). You can change reminder settings in your member page. Attorney to add required text-message consent wording.

13. Concerns about a visit

If you have a concern about a visit, contact us and we will talk with you about it. This membership does not include a satisfaction guarantee, a free re-clean, or a refund based on satisfaction.

14. Other terms Attorney to add

Liability, property access, damage claims, insurance, governing law (Ohio), changes to this agreement, and other legal terms.

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